We receive a high number of enquiries every day. To give every customer a fair and fast service, our team prioritises customers who have ordered samples or submitted a production order request.
Most questions about minimums, fees, packaging, labels and lead times are answered in this Help Centre and in the customer portal. Our team then focuses on the details that matter once you have tested the products.
What this means for you
Detailed questions about your range, quantities and packaging are best answered after you have tested samples, because that is when your choices are clear.
Label design and artwork proofs start once your production invoice is paid.
We do not hold production slots or prices for requests that are not yet paid.
Your next step: The quickest way to move forward is to order your samples.